Shipping Policies

 

• No PO boxes: A physical address is required for delivery.
• Orders typically ship within two business days, but date and time of order shipment or delivery is not guaranteed.
• Requests for overnight delivery do not include weekends or holidays and may not be available in all areas.
• It is the receiver's responsibility to pay any sales and/or country taxes, international import fees and custom duties.
• New York and Maryland residents: Due to special restrictions, no orders will be shipped to the states of New York or Maryland.
• California residents: Due to special restrictions, no pre-paid orders will be shipped to the state of California without authorization from a health care professional licensed in California to order lab testing.
• Average delivery times do not include weekends or holidays. See chart below.
  
  

Delivery Type	Average Delivery Time
Ground	5-7 Days
Priority	2-3 Days
2-Day	2 Days
Next Day	1 Day
International (Including Canada)	5-10 Days

Please note: ZRT Laboratory does not ship on federal holidays. Orders placed around these dates may experience delays, including overnight and expedited shipments. We recommend placing time-sensitive orders early to avoid disruption. For questions about your order, contact Customer Service at 866.600.1636.

• Shipping fees are non-refundable.
• The original Test Requisition must be returned to ZRT Laboratory before any refunds can be issued.
• Credit card refunds can take up to 30 days to be processed.  
• Refunds requested 90 days or more after the original order will be issued in the form of a check.