Shipping Policies

No PO Boxes - a physical address is required for delivery.
Orders typically ship within two business days but date & time of order shipment or delivery is not guaranteed.
Requests for overnight delivery must be received by 11am Pacific Time to ship the same day, do not include weekends or holidays, and may not be available in all areas.
It is the receiver's responsibility to pay any sales and/or country taxes, international import fees and custom duties.
New York and Maryland residents: Due to special restrictions, no orders will be shipped to the states of New York or Maryland.
California residents: Due to special restrictions, no pre-paid orders will be shipped to the state of California without authorization from a health care professional licensed in California to order lab testing.
Average delivery times do not include weekends or holidays. See chart below.

Shipping fees are non-refundable.
The original Test Requisition must be returned to ZRT Laboratory before any refunds can be issued.
Credit card refunds can take up to 30 days to be processed.
Refunds requested 120 days or more after the original order will be issued in the form of a check.