- No PO Boxes - a physical address is required for delivery.
- Orders typically ship within two business days but date & time of order shipment or delivery is not guaranteed.
- Requests for overnight delivery must be received by 11am Pacific Time to ship the same day, do not include weekends or holidays, and may not be available in all areas.
- It is the receiver's responsibility to pay any sales and/or country taxes, international import fees and custom duties.
- New York and Maryland residents: Due to special restrictions, no orders will be shipped to the states of New York or Maryland.
- California residents: Due to special restrictions, no pre-paid orders will be shipped to the state of California without authorization from a health care professional licensed in California to order lab testing.
- Average delivery times do not include weekends or holidays. See chart below.
|Delivery Type||Average Delivery Time|
|Next Day||1 Day|
|International (Including Canada)||5-10 Days|
- Shipping fees are non-refundable.
- The original Test Requisition must be returned to ZRT Laboratory before any refunds can be issued.
- Credit card refunds can take up to 30 days to be processed.
- Refunds requested 90 days or more after the original order will be issued in the form of a check.